Terms & Conditions

Collection of Information

To use our website and place an order we require some information from you in order for us to provide you the best possible service. Any information collected by Hilden Farm Foods is collected in correspondence from you or your company; this may be via mobile, mail, email or directly through our website. All communications may also be collected and stored connected to sales, sales support and accounts, received manually online and including email.

Any information collected from Hilden Farm Foods customers is required to assist us and give the customer the best possible product/ service. Other information is used to assist our staff in development and provide service references.

Delivery Policy

All food supplied by Hilden Farm foods is delivered by Fastway Couriers who will be in touch directly with you. We will use other Regional Couriers to service territories not serviced by Fastway couriers.

Hilden Farm Foods does not accept any responsibility for theft or damage done to your delivery once you have signed receipt of the delivery.
Any delivery to secured buildings, e.g apartment, that requires access to front door with a fob, code or access card, will require customer to be home to receive deliveries.

Payment

Our payments are processed by Stripe.com and their terms and conditions apply to all payment transactions

Refund & Return Policy

We will take every care to execute accurate deliveries of product and will ensure that product delivered is in perfect condition. We will not accept returns once the goods have been delivered and signed for. We will not offer a refund unless it can be shown that we or our couriers were in any way negligent.

Allergies

Arthurs Natural Beef Dripping is a natural product and contains no allergens.
We have products under Development which may contain varied ingredients and any allergen notification will be updated on our website prior to product introduction

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Enforceability

If any part of these Terms is found to be invalid or unenforceable, that part will be considered to be removed from the Terms and the validity and enforceability of the remaining terms will be unaffected. Any waiver by the Company of any of its entitlements under these Terms does not constitute a general waiver of or change to these Terms and does not commit the Company to applying such a waiver or any other waiver in the future.

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